Last Updated: 11/09/2024
At https://a2ayuverda.com, we are committed to delivering your Ayurvedic products to you as quickly and efficiently as possible. Please review our Shipping & Delivery Policy to understand how we handle shipping, delivery times, and any associated costs.
1. Shipping Destinations
We currently ship our products to the following locations:
- Domestic Shipping: All regions within India.
2. Processing Time
Orders are processed within 1 business days after your payment has been successfully received. During holidays or peak seasons, processing times may be longer, but we will notify you of any delays.
a. Business Days
Our business days are Monday through Friday, excluding public holidays.
b. Order Confirmation
Once your order is processed, you will receive an order confirmation email with details of your purchase. When your order is shipped, we will provide you with a tracking number to monitor the delivery status.
3. Shipping Methods & Costs
We offer a variety of shipping options based on your location and preferences:
a. Domestic Shipping
- Standard Shipping: Estimated delivery within5 to 7 business days after dispatch.
- Express Shipping: Estimated delivery within 3 business days after dispatch.
Shipping charges are calculated at checkout based on the shipping method selected and your delivery address.
b. International Shipping
- We do not sale Internationally.
c. Free Shipping
We offer free shipping on orders over 499 Rupees for domestic customers.
4. Customs, Duties, and Taxes
We do not sale Internationally.
5. Delivery Times
Estimated delivery times are based on the shipping method selected at checkout and your location. While we strive to ensure timely deliveries, actual delivery times may vary due to factors such as:
- Shipping carrier delays
- Customs clearance (for international orders)
- Public holidays or extreme weather conditions
a. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website or by clicking the link provided in the email.
b. Delivery Delays
If your order is delayed beyond the estimated delivery time, please contact us at [your email] with your order number, and we will work with the shipping carrier to resolve the issue.
6. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, or if the package is not claimed, the customer will be responsible for any additional shipping fees to re-ship the order.
7. Lost or Damaged Packages
a. Lost Packages
In the rare event that your package is lost during transit, please contact us at [your email or phone number]. We will work with the carrier to locate the package and provide a replacement or refund if necessary.
b. Damaged Packages
If your package arrives damaged, please contact us immediately at anaayurvada@gmail.com with photos of the damage, along with your order number. We will assess the situation and may offer a replacement or refund depending on the severity of the damage.
8. Delivery Exceptions
Please note that we do not ship to P.O. Boxes or APO/FPO addresses. We require a physical street address for all deliveries.
Additionally, certain remote or rural areas may experience longer delivery times or may be subject to additional shipping fees.
9. Contact Us
If you have any questions about shipping, delivery times, or your order, please feel free to contact our customer support team:
- Email: anaayurvada@gmail.com
- Phone: +91-8076151614
- Address: 516,5th Floor, Amber Tower, Nani Wala Bagh, Commercial Complex, Azadpur, Delhi-110033
By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.