Cancellation & Refund Policy

Last Updated: 11/9/2024

At [Website Name], we strive to ensure that our customers have a positive experience when purchasing Ayurvedic products. However, if you are not completely satisfied with your purchase, or if you need to cancel your order, we are here to help. Please review the details of our cancellation and refund policy below.

1. Order Cancellation

a. Cancellation Before Shipment

You can cancel your order any time before it is shipped by contacting our customer support team at [your email or phone number].
If the cancellation request is received before shipment, you will receive a full refund, including shipping costs (if applicable).

b. Cancellation After Shipment

If your order has already been shipped, you may still request a cancellation; however, you will need to follow our return process outlined below. In such cases, the shipping fee will not be refunded, and the return shipping costs may apply.

c. Special Orders or Customized Products

Orders for custom-made or personalized Ayurvedic products cannot be canceled once they are processed, unless there is a defect or quality issue with the product.

2. Return Policy

We accept returns for eligible products under the conditions outlined below.

a. Return Eligibility

Items must be returned within 7 days from the date of delivery.
Products must be unused, unopened, and in their original packaging.
Perishable items, products that have been opened or used, and certain health and wellness products may not be eligible for returns due to hygiene reasons.

b. Non-Returnable Items

The following items are not eligible for returns:

Products that have been opened or partially used.
Perishable goods such as food supplements or items with a limited shelf life.
Personalized or custom-made products.
Discounted or clearance items.

c. Return Process

To initiate a return:

Contact our customer support team at anaayurvada@gmail.com to request a return authorization.
Once approved, you will be provided with instructions on how and where to send the product.
Ensure that the item is securely packaged and includes the original receipt or proof of purchase.
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

3. Refund Policy

a. Refund Eligibility

Refunds will be issued for eligible products that are returned in accordance with our Return Policy.
If the return is approved, we will process your refund within 7 business days of receiving the returned item.

b. Refund Process

Refunds will be credited to the original method of payment. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping charges (both original and return shipping costs) are non-refundable unless the return is due to a product defect or an error on our part.

c. Partial Refunds

In certain situations, only partial refunds may be granted:

Products that are not in their original condition, damaged, or missing parts due to reasons not caused by us.
Products returned after the 7-day return period.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at anaayurvada@gmail.com. We will work with you to resolve the issue by either:

Replacing the damaged or defective item.
Offering a full refund, including shipping costs.

To expedite the process, please provide photos or videos of the damaged or defective item, along with your order details.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at anaayurvada@gmail.com with your order details and reason for exchange.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check your bank account or credit card statement.
Contact your bank or credit card provider, as processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at [your email].

7. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact us:

Email: anaayurvada@gmail.com
Phone: +91-8076151614
Address: 516,5th Floor, Amber Tower, Nani Wala Bagh, Commercial Complex, Azadpur, Delhi-110033

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.